FAQ

📜 Frequently Asked Questions – Yossi Sagi, Master Jeweler in the Jewish Quarter, Jerusalem

1. Where do you ship and what are the delivery times?

We ship worldwide. Delivery times may vary since each piece is handcrafted with great care. The wait may be a bit longer, but the unique artistry is worth it. For any questions, our customer service is always here to help.

2. What payment methods do you accept?

We accept secure payments via credit card or PayPal.

3. Can I order a personalized piece?

Absolutely! We offer custom-made jewelry – name or image engraving, custom sizes, and design adjustments to create a piece that’s truly yours.

4. What is your return policy?

We put our heart into every creation, but in the rare case of a manufacturing defect, we will gladly replace or repair it free of charge. If damage occurs at home, we offer professional repair services for a small fee.

5. Do you offer a warranty?

Yes, we provide a limited warranty. If the defect is due to our craftsmanship, we take full responsibility. If the damage happened during shipping, we will work with the shipping company to resolve the issue.

6. What materials do you use?

All our jewelry is made from 925 sterling silver or gold, with some pieces featuring natural gemstones and precious stones.

7. Can I collect my order from the store?

Yes! You’re welcome to visit our store in the heart of Jerusalem’s Jewish Quarter during opening hours to collect your order and experience the artistry in person.

8. Do the pieces have spiritual meaning?

Yes, each creation holds deep meaning. Some draw inspiration from Kabbalah, others from Jewish history and the Torah – allowing you to carry beauty along with blessing and symbolism.

9. How do I care for my jewelry?

With every purchase, you will receive detailed care instructions to keep your piece shining and beautiful for years to come.

10. Why choose Yossi Sagi?

Each piece we create is more than just jewelry – it’s a work of art with a story. Yossi Sagi, a master jeweler with decades of experience, handcrafts every item in Jerusalem’s Jewish Quarter with precision, quality, and meaning.

11. Are your pieces suitable as gifts?

Absolutely! Every piece comes in a luxurious gift box and includes a note telling its story – making it special before it’s even opened.

12. What makes your jewelry different from regular jewelry?

It’s all in the love, time, and craftsmanship. We don’t do mass production – each item is handcrafted with care, blending traditional artistry with modern design.